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Privacy Policy

The terms “We” / “Us” / “Our” / “Company” individually and collectively refer to Novastra Academy, and the terms “You” / “Your” / “Yourself” refer to the users, students, visitors, or members of the website.

This Privacy Policy is an electronic record in the form of an electronic contract formed under the applicable laws of India, including the Information Technology Act, 2000, and the rules made thereunder, as well as the amended provisions pertaining to electronic documents and records in various statutes as amended by the Information Technology Act, 2000. This Privacy Policy does not require any physical, electronic, or digital signature.

This Privacy Policy is a legally binding document between You and Novastra Academy. The terms of this Privacy Policy will be effective upon Your acceptance of the same (directly or indirectly in electronic form, by clicking on the “I Accept” tab, by use of the website, or by other means) and will govern the relationship between You and Novastra Academy for Your use of the website www.novastraacademy.com (hereinafter referred to as the “Website”).

This document is published and shall be construed in accordance with the provisions of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 under the Information Technology Act, 2000, which require the publishing of a Privacy Policy for collection, use, storage, and transfer of sensitive personal data or information.

Please read this Privacy Policy carefully. By using the Website, You indicate that You understand, agree, and consent to this Privacy Policy. If You do not agree with the terms of this Privacy Policy, please do not use this Website.

By providing Us Your information or by making use of the facilities provided by the Website, You hereby consent to the collection, storage, processing, and transfer of any or all of Your Personal Information and Non-Personal Information by Us as specified under this Privacy Policy. You further agree that such collection, use, storage, and transfer of Your information shall not cause any loss or wrongful gain to You or any other person.

1. USER INFORMATION

To access certain services on Our Website, users may be required to provide certain information during the registration, inquiry, admission, or communication process, including but not limited to:

  • Full Name
  • Email Address
  • Mobile Number
  • Date of Birth / Age
  • Gender (optional)
  • Residential Address
  • City / State / PIN Code
  • Educational Qualification
  • Parent / Guardian Details (where applicable)
  • Course Preferences / Interests
  • Payment Details (for course fees, admissions, or registrations)
  • Login Credentials (username and password)
  • Any documents or details submitted for admission, verification, or certification purposes

The information supplied by users enables Us to improve Our educational services, provide a more personalized experience, process admissions, manage enrollments, respond to inquiries, issue certificates, and communicate important updates regarding courses, classes, workshops, events, and services.

All required information is service-dependent, and We may use the above information to maintain, protect, and improve Our services, Website functionality, and user experience, and for developing new educational services, features, or programs.

Any information that is freely available in the public domain or furnished under applicable law shall not be regarded as sensitive personal information.

2. USE OF INFORMATION

We may use the information collected from You for the following purposes:

  • To register You for courses, workshops, training programs, or other educational services
  • To process admissions, applications, and student enrollments
  • To communicate important academic, administrative, and promotional updates
  • To provide study materials, certificates, schedules, and course-related information
  • To respond to Your inquiries, feedback, or support requests
  • To process payments and maintain billing records
  • To improve Our Website, content, services, and user experience
  • To maintain internal records for educational and administrative purposes
  • To comply with legal and regulatory requirements

We may also use Your email address or mobile number to send You newsletters, updates, promotional offers, or announcements related to Novastra Academy. You may opt out of such communications at any time.

3. COOKIES

To improve the responsiveness and functionality of the Website for Our users, We may use “cookies”, web beacons, or similar electronic tools to collect information and assign each visitor a unique user identification.

Cookies help Us understand user behavior, preferences, browsing patterns, and improve the overall user experience. Unless You voluntarily identify Yourself (for example, by filling out a form or registering for a course), We may not be able to identify You personally through cookies alone.

A cookie cannot read data from Your hard drive or collect information beyond what You provide or what is automatically captured by standard browser interactions. You may choose to disable cookies through Your browser settings; however, doing so may affect certain features or functionality of the Website.

Third-party service providers, including analytics and advertising partners, may also use cookies on Our Website. We do not control such third-party cookies and recommend that You review their privacy policies separately.

4. AUTOMATICALLY COLLECTED INFORMATION

Our web servers may automatically collect limited information about Your device and internet connection when You visit the Website, including but not limited to:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Referring website or source
  • Pages visited and time spent on the Website
  • Date and time of access
  • Geographic location (approximate)

This information does not directly identify You personally and is used for system administration, security, analytics, Website optimization, and improving the quality of Our services.

5. LINKS TO OTHER WEBSITES

Our Website may contain links to third-party websites, platforms, or resources for Your convenience or reference. This Privacy Policy applies only to the Website of Novastra Academy.

We do not control and are not responsible for the privacy practices, content, or policies of any third-party websites. Users are advised to review the privacy policies of such external websites before sharing any personal information.

6. INFORMATION SHARING

We do not sell, rent, or trade Your personal information to third parties.

However, We may share Your information in the following limited circumstances:

(a) Legal Requirements

When required by law, regulation, court order, or any governmental authority for the purpose of verification of identity, prevention, detection, investigation, including cyber incidents, or for prosecution and punishment of offences. Such disclosures are made in good faith and belief that such disclosure is reasonably necessary for compliance with applicable laws.

(b) Service Providers

We may share information with trusted third-party service providers who assist Us in operating the Website or delivering services, including:

  • Payment gateway providers
  • Hosting and server providers
  • Email / SMS communication providers
  • CRM or student management platforms
  • Technical support and analytics tools

These service providers are authorized to use Your information only as necessary to provide services on Our behalf and are expected to maintain appropriate confidentiality and security standards.

(c) Internal Administration

We may share information with Our authorized staff, faculty members, counselors, administrators, and support personnel strictly on a need-to-know basis for educational, administrative, and operational purposes.

7. PAYMENT INFORMATION

If You make payments through the Website for course registration, admissions, or other services, such payments may be processed through secure third-party payment gateways.

We do not store complete debit card, credit card, UPI PIN, CVV, or banking credentials on Our servers unless expressly required by law or secure payment processor arrangements. Users are advised to verify the security of the payment page before submitting financial details.

8. INFORMATION SECURITY

We take reasonable and appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of data. These include internal reviews of Our data collection, storage, and processing practices, as well as technical and organizational security measures such as:

  • Secure hosting environments
  • SSL encryption (where applicable)
  • Password-protected systems
  • Restricted access to sensitive information
  • Periodic monitoring and security reviews

All information gathered on Our Website is stored on secure servers and databases under controlled access. However, while We strive to use commercially acceptable means to protect Your personal information, no method of transmission over the Internet or electronic storage is 100% secure.

Therefore, We cannot guarantee absolute security of information transmitted to or from the Website, and You acknowledge that You do so at Your own risk.

9. RETENTION OF INFORMATION

We may retain Your personal information for as long as necessary to:

  • Provide educational and related services
  • Maintain student, enrollment, and certification records
  • Comply with legal, regulatory, tax, or accounting obligations
  • Resolve disputes and enforce Our agreements

Once the information is no longer required, We may securely delete or anonymize it, subject to applicable legal obligations.

10. CHILDREN’S PRIVACY

Certain services of Novastra Academy may be accessed by students below the age of 18. In such cases, information may be collected with the involvement, knowledge, or consent of a parent or legal guardian where applicable.

Parents or guardians are encouraged to supervise the online activity of minors and ensure that the information submitted is accurate and appropriate.

11. YOUR RIGHTS

Subject to applicable laws, You may have the right to:

  • Access the personal information We hold about You
  • Request correction or updating of inaccurate information
  • Request deletion of information, subject to legal or academic record requirements
  • Withdraw consent for certain communications
  • Opt out of promotional emails or messages

To exercise any of these rights, You may contact Us using the details provided below.

12. CHANGES TO THIS PRIVACY POLICY

The internet is an evolving medium, and We may update or modify this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or service offerings.

Any changes will be posted on this page with an updated effective date. Your continued use of the Website after such changes constitutes Your acceptance of the revised Privacy Policy.